Refunds and Cancellation

Disclaimer: This document is provided for informational purposes and does not constitute legal advice.

The short version

Consumer plans start with a 14-day free trial — cancel before it ends and you are never charged. After that, plans bill monthly and you can cancel at any time. If you are within 14 days of your first payment and FORMA is not right for you, ask us and we will refund it.

Free trial

Home and Home Plus include a 14-day free trial. No charge is made until the trial ends. Cancelling at any point during the trial costs nothing. The Business plan does not include a trial — it is billed from the start of the first period — but the API sandbox is free and unlimited, so an integration can be built and tested in full before any payment is made.

Cancelling

Cancel at any time from Settings, or by contacting us. Cancellation stops the next payment; it does not end the period you have already paid for. You keep access until that period ends, and your data remains available to export throughout.

Refunds

If you are within 14 days of your first payment on a plan, contact us and we will refund that payment in full.

Beyond that window, monthly payments are generally not refundable, because cancelling already prevents the next one. There are two exceptions we apply as a matter of course rather than as a favour:

• You were charged after cancelling. Refunded in full, and we would like to know so we can fix what let it happen.
• The service did not work. If a fault on our side prevented you from using what you paid for, tell us and we will put it right — by refund or by credit, whichever you prefer.

API usage

Business plan allowances are monthly and do not carry over. Sandbox requests are never counted or charged.

A capture we could not measure is not billed. If a submitted frame fails our quality checks, the request returns an error explaining why and no scan is counted against your allowance — a capture we could not read is our problem to explain, not yours to pay for.

Price changes

Your price is fixed for as long as your subscription runs continuously. If prices change, existing subscribers keep the price they signed up at until they cancel. Any change to what you pay is notified by email before it takes effect.

Hardware

Hardware, where purchased separately, is covered by the return terms provided at the point of sale and is not governed by this page.

How to ask

Use the contact form and tell us the email address on the account and roughly when you subscribed. We aim to answer within two business days. Refunds are returned to the original payment method and typically take five to ten business days to appear, depending on your bank.

Your statutory rights

Nothing on this page limits rights you have under the consumer law of your own country. Where local law gives you a stronger remedy than this policy, that law applies.